Shipping Information

Please note: All deliveries are handled by shipping couriers. Therefore all times given below are estimated delivery times. There is a small chance that your delivery may come earlier or later than specified.

Shipping will start on the 24th of May 2019.

Please note it may take up to 3 days for orders to be processed.

You will be sent an email when it is dispatched.

Please ensure that your address is correct at checkout.

Your order will be cancelled as a result of a failed delivery.

In the event of any failed delivery, the cost of the item only, will be automatically refunded to the card used at checkout, once it is sent back to our warehouse.

Please check your Junk/Spam for shipping emails (search B_ND or, no-reply@b-ndstore.com)

Delivery Options:

Untracked - Standard delivery without tracking or email/SMS updates. You will only receive one email when your order is dispatched.

Tracked - Tracked delivery service. You will receive a tracking number so that you can follow the status of your order on the courier’s website.

Shipping costs:

UK:

Tracked: GBP 3.50 - (Delivered within 2-3 working days of being dispatched)

Republic of Ireland:

Untracked: EUR 5.00 - (Delivered within 12-15 working days of being dispatched)

Tracked: EUR 10.00 - (Delivered within 7-10 working days of being dispatched)

Europe:

Untracked: EUR 5.00 - (Delivered within 12-15 working days of being dispatched)

Tracked: EUR 10.00 - (Delivered within 7-10 working days of being dispatched)

Rest of the World (not including Canada, South America or North America):

(Delivered within 20 working days of being dispatched)

Untracked: GBP 6.50 - EUR 7.40 - USD 8.60

Tracked: GBP 10.00 - EUR 11.35 - USD 13.20

Tracked Deliveries

Service used in the UK - Royal Mail > https://www.royalmail.com/track-your-item#/

Service used for International deliveries - Deutsche Post https://www.aftership.com/couriers/deutsch-post

Service used for heavy items / large orders - DPD http://www.dpd.co.uk/service/

If you are based outside of UK your delivery is passed on to your local delivery service by Deutsche Post, see below for which service is used in your Country:

For other countries please check with your local postal service.

Problems in receiving your order?

Where is my order or has it been dispatched?

Please check the email account used to purchase your item/s to find the dispatch confirmation email.

If you can’t find your email, try the following:

  1. Check your junk/ spam folders
  2. Search your email for no-reply@B_nd, no-reply@support.b-ndstore.com, your order number, name of items purchased.

Why is my item taking longer than specified?

All deliveries are handled by our chosen courier service. Therefore we cannot give you a specific answer, however the following situations can sometimes cause deliveries to take a little longer.

  1. Busy courier service depots can sometimes get so busy that parcels at delayed whilst they wait to be scanned and processed.
  2. If you are located a long distance from the depot it can take an extra 1-2 days for items to be delivered. The further you are, the longer it takes by road.
  3. International orders can face delays whilst being checked at customs, then passed to different facilities before they make it to your address.

My order has not arrived / showing as delivered but I haven’t got it

Please check with your neighbours and local post office / depot as your courier may have forgotten to leave a missed delivery card. It’s always best to call the courier directly in the event your order is showing as delivered on their website, but you have not received it.

My tracking number is not working or saying pending?

Tracking numbers are dealt with by the courier company. Your tracking number may take a while to update.

Please call the courier company if the problem persists, we have no control over delivery once the package has left our warehouse.

Delivery Updates

You will be able to see the status on the tracking number.

Each country and courier company provide different levels of tracking, so you may not be able to see step-by-step delivery updates.

If you have any other questions, please check our support centre.